Returns

We hope that you’re delighted with every purchase from us, but if for any reason you’re not entirely satisfied, our experienced Customer Service Team is here to assist.

Returning Unwanted Items
If you wish to return an unwanted item you have 60 days to do so. Please follow these steps:

•    Download and complete the Product Returns Form
•    Include the completed form in the parcel with the unwanted item(s)
•    Send the parcel to our Returns Team at the address below:

Handprinted Returns
Unit J, Edison Close
Waterwells Business Park
Quedgeley
Gloucester, GL2 2FN

Please ensure the item is returned in its original, saleable condition within 60 days of receipt of your order.

60-Day Right of Withdrawal (Cooling-Off Period)

You have the right to cancel and return your purchase within 60 days of receiving the goods, regardless of where you are based.

Shipping and Return Costs

While we will refund the cost of the product(s), you are responsible for the cost of returning the goods.
Unlike some areas of e-commerce, such as fashion, we work on small margins to keep our prices low, and as a result, we don't build a returns price into our selling price, and we’re unable to refund the original courier delivery costs.

Refunds
Once we have received the returned goods or proof that they have been sent back, our Returns Team will issue a refund within 14 days.

Items Exempt from Return
Please be aware that we are unable to accept returns or offer refunds for the following items:

•    Gift Vouchers
•    Pressed metal leaf
•    Cut to order paper sheets
•    Clearance items
•    Special Order items
•    Photosensitive items (e.g. photopolymer plates)
•    Bespoke (made to order) screens or films

If such items are returned, they may be sent back to you.

Condition of Returned Goods
Returned goods must be in a resalable condition. If the item has been used or damaged beyond its original state, we reserve the right to reduce the refund to reflect the diminished value of the goods

Yodel
For UK customers, Yodel offers a convenient way to return parcels without needing to visit a post office.

Faulty or Damaged Items
If your order contains faulty or damaged items, please contact our Customer Service Team and they will help you.

Amending or Cancelling an Order
We’re unable to add items to orders after they’ve been placed. However, if you’ve made a mistake with your delivery address, or you wish to cancel an order, please contact our Customer Service Team before dispatch, and they will assist you.