How to Order
Online or by phone
- Online, we use Shopify Payments where can pay using your credit/debit card or PayPal. These are secure online checkouts where your details are encrypted during the transaction. No surcharge is made for payment by credit or debit card
- Phone us on 01243 696789 between 10 - 5 Monday to Friday. If you get the answerphone, we are probably on another line or away temporarily. Please leave your contact telephone number and we will call you back.
Prices are inclusive of VAT at the current rate.
Our VAT number is: GB 106 1512 63
If you are unhappy with an item, please return it unused within 14 working days and we will refund the price. Please contact us by phone (01243 696789) or email (email@example.com) in advance. We do not pay for return postage unless the goods are faulty. We recommend that if items are returned a certificate of postage is obtained as goods remain your responsibility until received by Handprinted. Your statutory rights are not affected. The item must still be in mint, resaleable condition. Cut fabric lengths or special orders are not eligible for a refund. We reserve the right to charge any delivery costs incurred by Handprinted.
22 Arun Business Park
Whilst every effort is made to provide accurate descriptions of the products available, we reserve the right to withdraw or change items where necessary
If you are purchasing on behalf of a school or other educational establishment, we can set up your account to pay by invoice.
There are three ways you can place an order:
- Email the purchase order to: firstname.lastname@example.org
- Fax the purchase order to: 01243 696789
- Post the purchase order to: Handprinted Ltd, 22 Arun Business Park, Shripney Road, Bognor Regis, PO22 9SX.
Sorry, we are only able to offer credit accounts for education.
Payment must be made within 30 days from the invoice date by BACS or cheque. Goods remain the property of Handprinted Ltd until payment has been made in full.
If you need to cancel a workshop
If you are unable to attend your booked workshop and it’s more than 30 days in advance of the start date, then we will send a refund to the original payment source. If cancellation is within 30 days of your workshop, we are unable to offer a refund unless we are able to fill your space.
Our right to cancel a workshop
Should we need to cancel a workshop due to unforeseen circumstances, we will aim to give you as much notice as possible of the cancellation. We will give you a full refund or if you prefer a transfer to an alternative available course, space permitting. Unfortunately, we cannot accept any liability for travel or other costs.
If you have any queries please call us on 01243 696789. We welcome your feedback on our products and service.
22 Arun Business Park
Registered name - Handprinted Ltd
Registration number - 07579479
Registered address – 22 Arun Business Park, Shripney Road, Bognor Regis, West Sussex, UK.